Front Desk +603 2031 6888

FAQ

What time is your check-in and check-out?

Check-in begins at 3.00pm, check-out at 12.00pm.

Do you accomodate late check-out?

Late check-out is subject to availability, and extra charges will be applied.

Is the reception operating 24 hours?

Yes, our reception is operating on a 24 hours basis.

What time is breakfast served?

Breakfast is served every day from 7:00 to 10:00 a.m. in Chinaz Cafe at level 1.

Where are you located?

We are located along Jalan Sultan (Chinatown) Lot 243, 50000, Kuala Lumpur. Directions are available from map at the Contact tab.

Is there transportation available to/from the airport?

There are a variety of transportation company providing transport at the airport to the hotel area. From the hotel, taxis, buses, and Light Rail Transit transport are easily accessible. Our receptionist are happy to assist you in arranging your transportation needs.

Are there parking area available?

There is a basement car park located in the hotel.

What amenities are in your guest room?

Amenities provided includes free WiFi, in-room safe, air-conditioner, LCD television, towel & toiletries, tea & coffee making facilities. Hairdryer and ironing facilities are available on request.

Are extra beds available at the hotel?

Extra beds are available upon availability with additional charges.

Do you have a pet policy?

Unfortunately animals are not allowed in the hotel.

Are there safety deposit boxes in the hotel?

Guests may store their valuables in the in-room safe provided.

Are there any tour-desk facilities in your hotel?

There are tour desks operated by third-party operator located at Kompleks Selangor, an adjoining building next door.

What are the nearby attractions to your hotel?

We are located in the middle of Chinatown, a popular local destination. For other nearby attractions, please click on the Attractions tab.

Is smoking permitted in the hotel?

Smoking is NOT permitted in the hotel. The 5 Elements Hotel is committed to providing its guests and associates with a smoke-free environment due to fire and safety reasons. Please consider that a violation of this policy will entail a Room Recovery Fee in the amount of MYR 300 for thorough and repeated cleaning of the room.
Smoking is allowed outside in special designated areas. Please contact Front Desk for details and assistance.
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